Who we are

Arc is a leading arts and mental health charity based in Stockport (North West UK), which explores the relationships between creativity, culture and wellbeing. We provide opportunities for people to explore their creativity, connect with each other and learn new skills.

Arc has a 25-year track record of producing transformational arts projects which engage and include marginalised groups, promote wellbeing and recovery from mental ill-health, and reach thousands of audiences across the North West.

What we do

Our mission   

Our mission is to offer high quality creative experiences, skills and opportunities which promote individual and communal wellbeing, reaching the most vulnerable within communities, recognising the value of creativity to self-worth, resilience and confidence.

Our values  

Connectivity – The arts have an amazing ability to bring people together, enabling us to find strength in ourselves and each other. By connecting through creativity to people and place, we support each other, and develop a genuine sense of belonging. This has a profound impact on our mental health.

Creativity – Creativity can transform lives – we can be inspired to flourish, to express ourselves, to be more confident and articulate. To take control of our future and to celebrate our journey.

Sharing Stories & Listening – There is huge power in being given the space to tell your story and to listen to others’. Exploring and sharing narratives help us make sense of our experiences and our world, reinforcing that we are not alone.

Accessibility – Creative projects need to be open, welcoming, easily accessed and responsive to the needs and interests of participants, but also ambitious, striving for the highest artistic outcomes / values.

Efficiency, Value & Impact– We can always seek to improve our model, increase our impact and focus the use of our valuable human and financial resources.

Where we are

In late 2019 Arc relocated to Hat Works, an iconic building in Stockport town centre, which also houses the Hat Museum. The Arc Centre at Hat Works includes a large art studio, a ceramics studio, offices and a gallery space with a refreshment offer.

Arc now works from this high quality venue, in a central location which over the next 5 years will be transformed by the creation of a multi-million pound transport hub, town-park, and residential neighbourhood. We have also begun to extend our offer into new areas of Greater Manchester (primarily Oldham and Tameside) in response to demand, and are part of the Greater Manchester Culture Portfolio.

During 2020/2021

The Role

We are seeking a highly organised Operations Manager, to realise the potential of our town centre venue and to oversee the day to day running of our operations. This  role will be responsible for running our operations at The Hat Works and creating a welcoming and safe space for both visitors and staff.

The ideal candidate will have significant experience of operations / project management, preferably in a community-based setting. We are looking for someone who can contribute enthusiasm, a ‘can do’ attitude and fresh ideas to the continued development of exceptional service delivery in alignment with our organisational values.

Operations Manager Role Description

Job Title Operations Manager
Hours and pattern of work 37.5 hours, full time. Core hours are to be worked 9am to 5pm during the week and some evenings and weekend working will be needed. The post holder will be required to work a minimum of 1 Saturday per month.Two years fixed term, with possibility of extension subject to funding. TOIL may be taken by arrangement with line manager
Salary Starting salary in the range of £23,044 – 25,615.  (Arc scale point 17 to 24) based on full time week of 37.5 hours.
Responsible to Lead Officer (Artistic Director, line manager), Personnel, Policies and Quality (P, P&Q) sub-committee
Responsible for Line management of Volunteer and Engagement Coordinator. Task management freelance Marketing Officer. And a team made up of freelancers, volunteers and students – including, front of house admin & cafe volunteers.
Location Arc Centre, Hat Works, Wellington Mill, Wellington Road South, Stockport, SK3 0EU.
Budgets managed None, but will be expected to follow financial procedures in place.
Holiday 25 days + Bank Holidays pro rata, (3 days of allocation to be taken between Christmas and New Year).
Benefits NEST Pension – Arc contributes up to 5% salary, matched by employee.
Probation Period 3 months.
Job purpose Responsible for day-to-day operations and the smooth running of both Front of House and Administrative areas and supporting the Lead Officer and Board of Directors in managing personnel, administration and compliance systems.
Key Responsibilities
Key Tasks

Venue & Event Management 

Health and Safety 

Systems and operations  

Finance & Administration 

General duties and responsibilities

If you have any questions about the role please contact

Specification – Experience, Skills and Knowledge

Experience in a similar role, venue manager, operations, administration, or events. Essential
Some previous experience of finance reporting, familiarity with budgeting and good numeracy. Essential
Experience of customer service,  ie. retail, arts, hospitality etc. Essential
Knowledge of fire and security procedures, health and safety legislation, Risk Assessments and COSHH (including  current government restrictions and requirements eg. Covid-19). Essential
Good level of competency in IT, including Microsoft Office products. Essential
A commitment to equality, diversity and inclusion. Essential
Ability to multi-task, prioritise, plan and meet deadlines. Essential
Ability to work independently and as part of a wider team, exemplifying mutual respect in working with others. Essential
Excellent interpersonal and communication skills both in person and in writing, including using social media. Essential
A practical and creative approach to problem solving. Essential
Good attention to detail, ability to proof read and give constructive feedback. Desirable
Experience of leadership and managing a team. Desirable
Experience of working with and managing volunteers. Desirable
Previous experience of Office 365. Desirable
Experience of implementing and maintaining systems and training others in procedures and policy. Desirable

To apply

Please send a letter of no more that 2 sides of A4 in Word format, explaining what attracts you to this position, and evidence of your ability to meet the job description and person specification.

In addition, with your letter of application, please supply:

Please submit your application to:

Deadline for applications: 6pm Sunday 12 December 2021

Interviews will take place during the week of Tuesday 4 January 2022.

Due to the volume of applications we receive for jobs at Arc, we will not be able to inform you if you have not been shortlisted for this role.

Arc is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.